Front Office Operations Program Offered at International Hotel and Tourism Institute

The Certificate in Front Office Operations is designed to provide students with an understanding of front office procedures in the hospitality industry.

Students will understand, organize, perform and evaluate front office functions that are critical to the success of a hotel. Students will be trained in the importance of guest service, along with the any technical aspects of front office management. It emphasises the importance of high standards in personal qualities and the provision of customer service.

Internship

ihti places great emphasis on practical training and hands-on experience. Accordingly, ihti endeavors to place all its students in the finest establishments for internships. These internships constitute course modules and are closely supervised and evaluated. Successful completion of the same is a pre-requisite for the award of a diploma or certificate in the respective course.

It is for this reason that ihti ensures all its qualifying students obtain internship opportunities in leading hotels and resorts, and similar facilities both locally and abroad. ihti enjoys excellent relations with the industry. Given this healthy mutual relationship, ihti can send its students for internships in a wide variety of establishments, such as:

• 4 star & 5 star Hotels
• Luxury Resorts
• Safari Lodges
• Fine Dining Restaurants
• Private Member Clubs
• International Congresses & Conferences
• Cruise Ships & Airlines

This Certificate in Front Office Operations certificate programme offered at IHTI emphasises the importance of high standards in personal qualities and the provision of customer service. Upon graduation students will be able to:

• Demonstrate knowledge of the key functional areas of front office
• Describe the function and activities of the reservations, reception and cashiers departments
• Analyse guest accounting processes
• Review the use yield management, statistics and reports within the front office operation
• Explain the importance of security and safety within rooms division including key legislation for reception operations
• Describe the key features of the communication services available to guests
• Explain the role front office plays in in selling hotel services and facilities

International Hotel and Tourism Institute (ihti) is a hospitality training centre committed to excellence with modern training facilities.

The hospitality industry is one of the world's largest employers. There is a growing demand for hospitality graduates with business management skills and training. Our BTEC and AHLEI Accredited courses provide competitive advantage ... read more