ITIL Operation Support and Analysis Program Offered at Techno Brain

Techno Brain

Nairobi County

Certificate 4 days Fulltime Fee: on application Intake: Ongoing

Certificate (Accredited by: Techno Brain)

About ITIL Operation Support and Analysis Certificate program.

The ITIL Intermediate Qualification; Operational Support and Analysis (OSA) Certificate is part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate.

This ITIL Operation Support and Analysis course immerses students in the practical aspects of the ITIL 2011 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. Successful implementation of ITIL Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction.

The main process and function focus areas in this course include: Event Management, Incident Management, Request Management, Problem Management, and Access Management.

You will learn how to plan, implement and optimize the Operational Support and Analysis processes and gain the skills required to take the ITIL Operational Support and Analysis Certification Exam.

About Techno Brain

Techno Brain Training Strategic Business Unit (SBU) is the leading training solution company with a global presence through our strategic partnerships. Techno Brain, since its inception in 1997 and the transfer of training business assets to Learnovate in January 2020, the organization remains committed to delivering high quality, innovative, cutting ... read more