Clerical Opertaions Certificate


Certificate 2 years


Clerical work typically refers to a variety of office and administrative support duties such as filing, answering phones, compiling reports, handling daily mail and opening copy machines.

These tasks may be performed by secretaries, office clerks, and administrative assistants. Other duties traditionally associated with clerical work include:

  • Word processing and typing
  • Sorting and filing
  • Photocopying and collating
  • Record keeping
  • Appointment scheduling
  • Minor bookkeeping

Clerks are employed in a wide range of industries, applying their organizational and office skills to meet the needs of their employers. While some are general office clerks, others specialize in one type of clerical work, such as business, finance, and government. These professionals may fulfill more complex tasks.


The duties of clerical workers have changed with developments in technology, including the operation of sophisticated computer systems, printers, copiers, and other technologies. This Clerical Operations certificate course aims to offer students clerical experience with the procedures, equipment and software used in offices.

Concepts taught include:

  • Accounting
  • Document formatting
  • Proofreading
  • Spreadsheets
  • Office machines and equipment
  • Human resources

Entry requirements

KCSE mean grade D (plain)

Course content

Module I:

  • Computerized Document Processing,
  • Clerical Duties I,
  • Communication Skills, Commerce,
  • Business Calculations and Statistics,
  • Entrepreneurship Education (Business Plan),
  • Information Communication Technology,
  • Life Skills

Module II:

  • Clerical Duties II,
  • Supplies Operations,
  • Economics,
  • Business Law, Financial Accounting,
  • Fundamentals of Management and Environment,
  • Research Methods (Trade Project)

Colleges offering Clerical Opertaions Certificate course

IDS Technical College
Private College
Nairobi County
Kreston College
Private College
Nairobi County
Belmont International College
Private College
Nairobi County
Kenya Institute of Professional Studies
Private College
Nairobi County
Carlile College
Private College
Nairobi County

Entry requirements

KCSE mean grade D (plain)

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