Clerical work typically refers to a variety of office and administrative support duties such as filing, answering phones, compiling reports, handling daily mail and opening copy machines.
These tasks may be performed by secretaries, office clerks, and administrative assistants. Other duties traditionally associated with clerical work include:
Clerks are employed in a wide range of industries, applying their organizational and office skills to meet the needs of their employers. While some are general office clerks, others specialize in one type of clerical work, such as business, finance, and government. These professionals may fulfill more complex tasks.
The duties of clerical workers have changed with developments in technology, including the operation of sophisticated computer systems, printers, copiers, and other technologies. This Clerical Operations certificate course aims to offer students clerical experience with the procedures, equipment and software used in offices.
Concepts taught include:
KCSE mean grade D (plain)