Travel and Toursim

This three-year Diploma in International Travel and Tourism will enable you to acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on a flight, accommodation, and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system (GDS) to create and manage reservations.

Tourism is a booming global industry and provides jobs that are remunerative, interesting, and extremely fulfilling, allowing you to channel your interests and strengths into a dream job that will never feel like work. If you're interested in entering this field, this course will provide you with the confidence, industry-knowledge, and hands on experience you need to jump-start your career. Training is closely aligned with regular site visits to ensure you're job-ready on graduation.

The travel and tourism Diploma program is geared towards students who are interested in hospitality and travel. With a focus on responsible travel, this comprehensive on-campus program provides graduates with the knowledge and practical skills they need to prepare for a general management career in the growing, exciting, and challenging tourism sector.

Upon completion of this program, successful graduates will be able to: 

• Advise customers on passport and visa requirements, as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises, and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents
• Deliver quality customer service and solutions that anticipate, meet, and/or exceed individual expectations.
  
• Use marketing conceptions, research, sales strategies, and relationship management skills to promote and sell tourism products, services, and experiences. 
• Use their understanding of current tourism trends and issues to improve work performance and guide their career development. 
• Apply discipline-specific practices that contribute to the local and global community through social responsibility, economic commitment, and environmental stewardship. 
• Identify and implement the supervisory skills and competencies necessary to meet the demands of the ever-growing Travel and Tourism Industry.

• KCSE C-