utalii

Front Office Operations

Kenya Utalii College (utalii)

Certificate 1 1/2 years Fulltime Fee: Kshs 128,550

Overview

This certificate in Front Office Operations course at Kenya Utalii college is a one and half years programme that prepares students to effectively work in a hotel as Receptionist, Guest Relations Officers, Reservation officers, cashiers and Front Office Accounts Auditors.

Kenya Utalii College students are equipped with knowledge in practical training at our adjacent Utalii Hotel before being attached for three months to various Hotels in Kenya.After successful completion of the industrial training the students graduate with a certificate in Front Office Course.

Career Opportunity

After Graduating, students are expected to work in Hotel Front Office as Receptionist, Cashiers, Guest Relations officers, Telephone operators and Front office accounts Auditors. In some cases the graduates have found jobs in other hospitality service industries such as the Airlines, Banks and Hospitals.

Entry requirements

KCSE Aggregate C- with,

  • English C- and
  • Mathematics/Business Studies D+ or any other equivalent qualification 

KUC graduates of short course: Reception Techniques may apply provided they passed with Distinction or Credit OR 2nd Division at Credit

Course content

Course Topics

Year 1

  • Front Office Procedures I
  • Front Office Accounts IFront Office Accounts I
  • Introduction to Tourism
  • Introduction to Food and Beverage Knowledge
  • Introduction to Hospitality Industry
  • Basic Language (JFIG) I
  • Basic IT
  • Front Office Procedures II
  • Introduction to Financial & Cost Accounting
  • Basic Language (JFIG) II
  • Business Communication
  • Manual Accounting
  • Hotel Information systems I
  • Food & Beverage Control I
  • Front Office Operations Procedures
  • Hotel Information systems II
  • Intermediate Language I
  • Environmental Studies
  • Leisure and Recreational Studies
  • Social Aspects of Tourism
  • Utalii Hotel Practical

 

Year 2

  • Front Office Accounts II
  • Intermediate Language II
  • Human Relations
  • Advance Food & Beverage Control
  • Introduction to Entrepreneurship
  • Utalii Hotel Practical (Project)
  • Industrial Training

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Entry requirements

KCSE Aggregate C- with,

  • English C- and
  • Mathematics/Business Studies D+ or any other equivalent qualification 

KUC graduates of short course: Reception Techniques may apply provided they passed with Distinction or Credit OR 2nd Division at Credit


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