Front Office Operations Program Offered at Kenya Utalii College

Kenya Utalii College

Nairobi County

Certificate 1 1/2 years Fulltime Fee: Kshs 128,550 Intake: Ongoing

Certificate (Accredited by: Kenya Utalii College)

About Front Office Operations Certificate program.

This certificate in Front Office Operations course at Kenya Utalii college is a one and half years programme that prepares students to effectively work in a hotel as Receptionist, Guest Relations Officers, Reservation officers, cashiers and Front Office Accounts Auditors.

Kenya Utalii College students are equipped with knowledge in practical training at our adjacent Utalii Hotel before being attached for three months to various Hotels in Kenya.After successful completion of the industrial training the students graduate with a certificate in Front Office Course.

Career Opportunity

After Graduating, students are expected to work in Hotel Front Office as Receptionist, Cashiers, Guest Relations officers, Telephone operators and Front office accounts Auditors. In some cases the graduates have found jobs in other hospitality service industries such as the Airlines, Banks and Hospitals.

Entry requirements for Front Office Operations

KCSE Aggregate C- with,

  • English C- and
  • Mathematics/Business Studies D+ or any other equivalent qualification 

KUC graduates of short course: Reception Techniques may apply provided they passed with Distinction or Credit OR 2nd Division at Credit

Front Office Operations Course Subjects

Course Topics

Year 1

  • Front Office Procedures I
  • Front Office Accounts IFront Office Accounts I
  • Introduction to Tourism
  • Introduction to Food and Beverage Knowledge
  • Introduction to Hospitality Industry
  • Basic Language (JFIG) I
  • Basic IT
  • Front Office Procedures II
  • Introduction to Financial & Cost Accounting
  • Basic Language (JFIG) II
  • Business Communication
  • Manual Accounting
  • Hotel Information systems I
  • Food & Beverage Control I
  • Front Office Operations Procedures
  • Hotel Information systems II
  • Intermediate Language I
  • Environmental Studies
  • Leisure and Recreational Studies
  • Social Aspects of Tourism
  • Utalii Hotel Practical


Year 2

  • Front Office Accounts II
  • Intermediate Language II
  • Human Relations
  • Advance Food & Beverage Control
  • Introduction to Entrepreneurship
  • Utalii Hotel Practical (Project)
  • Industrial Training

About Kenya Utalii College

Kenya Utalii College (KUC) is a leading African hospitality and tourism training institution. Established 47 years ago the College has trained over 60,000 graduates from around the world who continue to serve in the local and international hospitality and tourism industry. The College opened its doors in 1975 and was ... read more