Secretarial Management

An effective and efficient secretary is an important asset to the organization.  Today’s secretary requires knowledge and skills way beyond technical competence. They are managers of their offices and therefore need to build capacity in managing resources.

This Higher National Diploma in Secretarial Management From the knowledge, skills, and attitudes acquired, the office will be more effectively and efficiently managed.

Students who have successfully completed the secretarial management course can find employment in the private and public sectors as:

• Personal Assistant
• Administrative Assistant
• Executive Secretary
• Executive Officer

Graduates are able to pursue bachelor degree studies.

The Higher National Diploma in Secretarial Management is designed to produce skillful, knowledgeable, and competent graduates in secretarial and administrative functions.

The program aims to develop graduates to be office practitioners that are able to work independently as well as in a team in order to assist any organizations to run smoothly, effectively and efficiently.

A secretarial management graduate will be able to handle the following office responsibilities:

• answering calls, taking messages and handling correspondence
• maintaining diaries and arranging appointments
• typing, preparing and collating reports
• filing
• organising and servicing meetings (producing agendas and taking minutes)
• managing databases
• prioritising workloads
• implementing new procedures and administrative systems
• liaising with relevant organisations and clients
• coordinating mail-shots and similar publicity tasks
• logging or processing bills or expenses
• acting as a receptionist and/or meeting and greeting clients
• if more senior, recruiting, training and supervising junior staff.

The minimum entry requirements for the Higher National Diploma in Secretarial Management are:

• Pass in Diploma Level
• Degree from a recognized university;
• Any other equivalent qualification as approved by KNEC.